Performance Measures

Performance measures are objective tools, specific to departments, which are used to evaluate the quality and efficiency of work they perform.  Often these measures are compared or “benchmarked,” against the efficiency of surrounding cities.  


An example of a performance measure is how quickly the Police Department responds to a call for service.  Performance measures not only gauge how well the Department/City is providing a service, but can help evaluate the consequences of how resources are allocated.  For example, if not enough resources are given to a particular function, it may take too long to accomplish that function.  Additionally, once measures and/or benchmarks are in place, the individual performance of our City Executives can be judged, in part, using these publicly set standards. Performance measures are a transparent means to institutionalize the concept of public accountability.


Three Community Meetings are scheduled to review the draft performance measures and gather input.


February 19, 2014 -- 6:30-8:30 pm

Lydecker Park Recreation Center (3225 Mecartney Road)


February 24, 2014 -- 6:30-8:30 pm

Boys and Girls Club (1900 Third Street--rear building)


February 26, 2014 -- 6:30-8:30 pm

Mastick Senior Center (1155 Santa Clara Avenue)


Review the Performance Measures